Complaints/Content Removal

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This policy explains how:

- you, the clients, can raise a complaint with us about our content, services and/or behavior of others on our site

- how we will deal with complaints.

StripCloud LLC will always aim to provide high quality services, content and a high standard of client care.

If you would like to make a complaint, you can do so via email to:admin@thestripcloud.com

Please include the following information in your complaint:

- Your full name

- Your contact details (telephone and email)

- The complaint

- Any relevant dates and times which are relevant to your complaint

- A key summary of the problem or problems you have experienced and why the services were not satisfactory.

Complaints will be received and progressed during my business working hours which are:

24/7

We will acknowledge your complaint within 3 business daysof my receipt of it.

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We will then conduct a thorough investigation into your complaint and may need to contact you in order to obtain further details during our investigation.

We will ordinarily provide a full response to your complaint via email within 3 business days of my receipt of your complaint. 

In the event we agree with all or some of your grounds of complaint. We may aim to offer a satisfactory solution to you, which may include:

- A full refund

- A partial refund

- Removal of Content in question 

- Removal of Account in question 

If we do not agree with your complaint, we will provide you with full details to explain why this is the case.